iTV-RSNIPTV is a new revolutionary way to deliver many more channels to the customer, VOD and other enhanced features. IPTV allows for a digital television service such as iTV-RSN to be delivered to the customer�s home television via a broadband Internet connection.

Online Guide Coming Soon. Many of the questions and answers on this page are better understood through the use of the iTV-RSN IPTV remote control graphic, which shows the buttons used for each feature and some basic channel changing tips.

Yes. Once set up, you will be able to use the remote control to navigate through easy onscreen menus and prompts in order to access the channels or VOD selections.

Online Guide Coming Soon. This document contains useful information regarding the setup and use of your new iTV-RSN IPTV service, including actual MAIN MENU and EPG screenshots. It is recommended you only print the page(s) needed or simply read the guide online. Your computer will need a PDF reader in order to open this document.

If you cannot contact the original installer for assistance, please call iTV-RSN Customer Service at 1-877-iTV-RSN.

Press the UP or DOWN arrow buttons on the IPTV remote control to navigate through channels one at a time, or enter the channel number directly. See the printed channel guide marker for channel numbers. You can also navigate through programs by moving the arrows right and left on the EPG, and by pressing Play on the remote while the yellow box is around the channel logo to select programs. (Please note: On the remote control, the Ch. + and Ch. - are mismarked. To change the channel to a higher channel number, you would press the UP arrow on the remote, even though the remote label says Ch. - and the same goes for changing the channel to a lower number.)

The volume control buttons are located on the iTV-RSN IPTV remote control as well as your television set. Make sure the volume on your TV set is at a normal level, then, by pressing the VOL + or VOL - button on your iTV-RSN remote control can adjust the volume to a comfortable level. Setting the volume too high on iTV-RSN remote may cause slight sound distortion. To avoid this, adjust the TV volume so that the iTV-RSN set-top box volume remains between 64 and 84. Use the MUTE button on the iTV-RSN remote to mute the sound temporarily.

While in EPG, press the VOL + or VOL � button to move to the next set of channels.

No. iTV-RSN IPTV service is connected to the input on your TV and not your RF input, thus having iTV-RSN will not affect your local channels.

While watching a program, press the STOP button on the remote control and then press the RETURN or the HOME button on the remote to go one screen back or to Main Menu, respectively.

If you are using a WEP key that has capital letters, use the shift key on the remote in order to access the capital letters on the on screen QWERTY board. If this does not resolve the issue, make sure your Internet connection is at least 1.5 Mbps and that no one is downloading large files from another Internet-related device at the time of set-up. Depending on when you are entering the WEP key, you may not be able to view the KEY. Starting over at least one time is recommended.

This error indicates a network issue varying from problems with the set-top box to problems at iTV-RSN/NeuLion operations. The network issue can be in the user's home and/or the Internet connection between the user and iTV-RSN/NeuLion. This oftentimes is a short-term problem and can be corrected by pressing the RETURN button on the remote and engaging the same channel or VOD content again. To verify whether this is a short-term problem or not, please attempt to access another channel. If you are able to view another channel without this error message, the Internet connection in your home is still good. If the problem persists with other channels, please verify that your set-top box is still receiving a quality Internet connection from your ISP (Internet Service Provider). To do this, first verify that all cables from your router/modem to your STB are secure. You can then test your Internet connection from your computer by going to www.iTVRSN.com/speedtest . If the test result is zero, or under the recommended 1.5 Mbps, the internet connection may be the source of the error message. f you are using a wireless router, the set-top box may not be connecting to the wireless router properly. Check for connection failures by going to the Network Configurations screen on the iTV-RSN service. The LQ should be over 60/100 and the DHCP should have an IP address associated with it, 192.168.1.1 for example. To assist in isolating the issue, please contact the iTV-RSN Customer Service dept. at 1-877-iTV-RSN1. If there are no known outages, our support team will work with you to verify the STB has been set up correctly. Please see the iTV-RSN user guide under the heading "INTERNET CONNECTION" for additional assistance.

The Set-top box should have been authorized prior to shipping. If you are seeing the "Access Denied" message on your television screen, your box has not yet been authorized. Contact iTV-RSN at 1 877-iTV-RSN for assistance. Please have your customer information and the MAC address from your set-top box ready. iTV-RSN will verify and authorize your equipment accordingly.

This error message indicates that there is a problem with one of the servers in the iTV-RSN/NeuLion infrastructure. You should wait for the set-top box to return to the page you were on prior to getting the "Server Busy" message, then try again. If the problem persists, try another channel and check back to the previous channel at a later time. iTV-RSN operations is monitoring the servers and will attempt to fix the problem as soon as possible. The problem may or may not be isolated to a single channel or VOD content.

The user guide gives a number of reasons for this condition. Please refer to your iTV-RSN User Guide for the instructions on diagnosing this problem. In addition, a �speed test� run on the STB or computer can check your bandwidth throughput. To execute this test on the STB press the �HOME� button on the remote to return the STB to the iTV-RSN Main Menu screen. From this screen, press the �TEST� button on the remote 3 times quickly. A test screen with a graph will come up. Shortly, the graph will display your bandwidth throughput in a line moving left and right. The bandwidth throughput should be above 1000 kilobits (or 1 Mbps). Ideally, it should exceed 1.5 Mbps (1500 kilobits). If the value is at the recommended level, please try accessing the channel/VOD again. If still �Buffering�, the problem may come from iTV-RSN/NeuLion. iTV-RSN/NeuLion is aware of the situation and is working on fixing the issue.
If the speed test results in more than than 1.5 Mbps, the problem may be after your router or firewall. If you are confident in rearranging cables, temporarily bypass these devices and connect your STB directly to your modem and run the STB speed test again to see if the throughput (Mbps) improves. If you see improvement, you may have to configure your router/firewall differently in order to achieve the same results when bypassing them.

This is referred to as audio/video out of synch. This can occur for a number of reasons. One cause may be a network bandwidth issue. If you have less than the required bandwidth you may experience this problem until your bandwidth is brought back up over 1.5 Mbps. Run a speed test on the box or online to determine your current bandwidth. To run a speed test of your Internet service visit www.iTVRSN.com / speedtest. Sometimes simply stopping the program and returning to it later fixes this problem.

It is possible the problem is occurring from the iTV-RSN/NeuLion operations center, if this is the case, iTV-RSN is aware of the situation and is attempting to fix the problem.

Router configurations that are necessary to work with iTV-RSN IPTV: Wireless "G" router settings MUST be �b & g mixed" or "mixed". It should not be �g� only or "b" only; current wireless set up on the STB is 11g. The security encryption must be WEP, either 64 or 128 bit. Do not choose WPA or WPA2.

You will need to purchase/receive an iTV-RSN IPTV set-top box with its contents. You will need high-speed Internet service of at least of 1.5 Mbps. If your TV is not where your high-speed modem is, you may need a wireless router in order to install your iTV-RSN IPTV set-top box next to the TV you plan on using for iTV-RSN programming. If your modem is within six feet of your TV, you may need a wired router in order to provide Internet service to your computer. For complete details, please call a iTV-RSN Customer Service representative at 1-877-iTV-RSN1.

First check if the power switch on the back of the set-top box and switched to the "on" position (Dash is pushed in). Check if the batteries are charges and correctly positioned inside the battery holder. The green light on the box confirms your box is on. The blue light confirms the IPTV box is receiving an Internet signal.

Yes, the routers listed below have had difficulty working with nTouch's STBs.If you have one of these routers, be sure to call iTV-RSN Customer Service and ask a representative about your available options.

- SMC 7004VWBR
- D-Link DI-704
- D-Link DGL 4300
- Netgear MR814
- Netgear CG814WG (Gateway)

The recommended minimum bandwidth (Internet connection speed) is 1.5 Mbps. The iTV-RSN IPTV service consumes approx. 900-950 kbps for video/audio (TV channels) and approx. 128 kbps for audio (radio) only channels.

You can visit www.iTV-RSN.com/speedtest to test the speed of your Internet connection. You should do this at various times of the day in order to test different Internet traffic patterns. Contact your Internet Service Provider as well and ask what speed you are receiving. Remember, in order to use the iTV-RSN IPTV service along with assuring basic web browsing and email, the recommended minimum bandwidth is 1.5 Mbps.

Yes. All you need is a high-speed Internet connection. However, we have found that setting up some routers will require the use of a computer.

To find out the speed of your current Internet connection and see if you have sufficient bandwidth for our IPTV service visit our website at www.iTV-RSN.com/speedtest. You can also contact your ISP and ask what level of Internet speed you are currently subscribing to. See minimum requirements.

Unfortunately, in order to purchase and use the iTV-RSN IPTV service, you must have an Internet connection greater than or equal to 1.5 Mbps per second. Call your local ISP (Internet Service Provider) to upgrade now or visit www.whitefence.com to find a high-speed Internet provider in your area. (Please note that this Web site is not affiliated with iTV-RSN but may be a helpful resource to you.)

There is no Wi-Fi or other non-traditional Internet provider that will accommodate the iTV-RSN IPTV service. You may see speeds that meet the iTV-RSN IPTV minimum requirement, but the companies' policies to restrict bandwidth based on downloaded use prohibits iTV-RSN recommending these Internet provider options.

Due to the Fair Access Policy (FAP), satellite Internet providers do not provide the sufficient bandwidth needed in order to access iTV-RSN IPTV. You may see speeds that meet the iTV-RSN IPTV minimum requirement, but the companies' policies to restrict bandwidth based on downloaded use prohibits iTV-RSN recommending these Internet provider options.

If you have a TV with plenty of available audio/video inputs continue connecting the iTV-RSN IPTV set-top box to the available inputs.

If you have a TV with available audio/video inputs continue with installation and connect the iTV-RSN set-top box to an available input.

First, check if the power switch on the back of the set-top box is switched to the on position (Dash is pushed in). If the switch in the back is correctly turned on, then press the power button on the front of the set-top box. If that does not work, then check and make sure the batteries in the remote control are charged and correctly positioned inside the battery holder, then press the power button on the remote control. If your set-top box still does not display a green light on the LED panel on the front, then unplug the box and wait 10 seconds then try all again. If your set-top box will not power up, contact iTV-RSN Customer Service at 1-877-iTV-RSN1.

The iTV-RSN set-top box has three sets of outputs: Composite, S-video and Component. Only one output option is active at a time. Out of the box, the Composite and S-video outputs are active. If you are going to connect the set-top box with component cables, you will have to change the settings in the Advanced Navigation Screen on your IPTV menus. (Upon continuing tests, if you have a TV with Composite Inputs, you can use that output on the IPTV box as well as the RCA output to say, a VCR. You have to set the internal settings on the Advanced Configuration screen to Video/Comp Video in order for this to work.)

Yes. As long as you have high-speed Internet access where you are and it meets the minimum speed requirement of 1.5 Mbps, the iTV-RSN IPTV set-top box is very easy to use while traveling.

Press the yellow SETUP button on the remote in order to access the Network configuration screen. If you are watching a program, you will have to press the STOP button on the remote, and then press the SETUP button. Once in the Network Configuration screen, choose WLAN and press PLAY on the remote. Now press INFO on the remote and your set-top box will search for available wireless networks. Those without an asterisk do not require a WEP key and those with the asterisk do.

Inside the box when delivered to the customer is a silver iTV-RSN labeled IPTV set-top box. Accessories included inside the box are: a remote control, a wireless antenna, one set of 6-foot RCA A/V cables, an S-video cable and a 10-foot CAT5 cable. Also included is the iTV-RSN IPTV User Guide, Quick Set Up Guide, Break Seal Agreement along with a “Welcome to iTV-RSN” IPTV letter. We reserve the right to replace certain items contained in the box.

In order to watch two different TV programs at the same time, you will need two set-top boxes. Call iTV-RSN Customer Service at 1-877-iTV-RSN for deals available when purchasing more than one set-top box.

Yes. However, it will require additional aftermarket products. By connecting the output of the set-top box to the input of an A/V sending device then connect two A/V receiving devices programmed to work with the A/V sending device to TV's in your home. This will allow you to view the same iTV-RSN program on two TV’s at the same time. You can use up to four A/V receiving devices throughout your home that are programmed to work with an A/V sending device. In order for the remote control to work in a room where the iTV-RSN IPTV set-top box is not, you will need an IR to RF remote adaptor.

No. iTV-RSN is working on developing enhancements that will allow more program filtering such as that which exists within the V-Chip technology. As these enhancements become available, iTV-RSN will advise their customers and provide more information on how to utilize these features.

The iTV-RSN IPTV set-top box recognizes the wireless-G technology, which is currently the most widely used router frequency. If you have an older router, such as wireless-B only, it is recommended that you upgrade to the newer and faster wireless “G” router. The iTV-RSN IPTV set-top also works with the newest, fastest and broadest in range router frequency, wireless "N". When setting up the router configuration, choose “b & g mixed” or “mixed" for the best results.

At this time, the third-party DVR products do not provide the iTV-RSN program listings which allow the DVR to program future or timed recordings. When connected to a iTV-RSN IPTV set-top box, the TiVo DVR will record what is being played into it; however, timed recordings cannot be programmed and recordings will not have program information, making it difficult to use. If you have a TiVo box and would like further information, submit your inquiries to technical@iTVRSN.com .

The current version of the NeuLion service only supports NTSC.

The iTV-RSN IPTV service does not recognize the electronic codes used for closed captioning. iTV-RSN is working on developing enhancements that will allow for this type of feature to be available in the future. As these enhancements become available, iTV-RSN will advise their customers and provide more information on how to utilize these features.

You can either lower your security to WEP or purchase a wireless network bridge that is capable of connecting to your WPA (or higher) wireless system. The iTV-RSN IPTV set-top box can then be hard-wired (with an Ethernet cable) to the wireless bridge, thereby not compromising the security of your wireless network. The wireless network bridge is installed next to the iTV-RSN set-top box which is placed near the TV you will be viewing iTV-RSN on. Also, for the similar price of a wireless network bridge you can purchase two PlugLink Ethernet adaptors which will connect your iTV-RSN IPTV box to the Internet using the electrical lines in your home. One PlugLink device is connected to your wireless router, the other is plugged directly into the wall electrical outlet where your iTV-RSN IPTV box will be installed. This allows you to keep your WPA security for your wireless settings while connecting your IPTV box to a fast, wired Internet connection anywhere in your house. Go to www.buyasoka.com for more information or to purchase your PlugLink device today!

Currently the set-top box will recognize encryption as high as WEP2, or 128 bit encryption. The iTV-RSN IPTV set-top box does not work with WPA or WPA2 levels of security at this time. iTV-RSN is looking into enhancements that will allow for this type of feature to be available in the future. As these enhancements become available, iTV-RSN will advise their customers and provide more information on how to utilize these features.

A remote control can be replaced by calling iTV-RSN Customer Service la 1 877 443 8488 (1 877 iget iTV). There is a charge associated with the replacement remote and includes shipping and handling. Other replacement parts can be purchased with iTV-RSN in the same way.

The iTV-RSN IPTV remote control is user-friendly once you know what each button does. 1. To access the Main Menu page, press the HOME button on the remote. If you are watching a program and want to go to the Main Menu, you have to first press the STOP button on the remote and then press the HOME button. 2. To access the page previous page, press the RETURN button on the remote. If you are watching a program and want to go to the previous page, you have to first press the STOP button on the remote and then press the RETURN button. Please note: On the remote control, the Ch. + and Ch. - are interchanged. To change the channel to a higher channel number, you would press the UP arrow on the remote, even though the remote label says Ch. - and the same applies to changing the channel to a lower number.

Within the “My Playlist” area you will find all the Video On Demand titles you watched for up to 30 days; you can access previously viewed selections and resume playing from where you left off, or start the program over. Some titles may only be playable one time and will not be moved to the “My Playlist” area.

First access the iTV-RSN EPG screen, then find the channel you’d like to view and highlight that channel. Press the DOWN arrow on the remote twice, once a program is highlighted in blue, start pressing the UP arrow on the remote. You will start going backwards in the EPG. The programs available to view will be white bolded lettering. Once you find a program you would like to view, press the PLAY button on the remote.

Once the program has completed, the EPG will appear showing the current program. If you wish to go back again to a previously aired program, you will have to scroll back to find the program.

Based on the ZIP Code of the subscriber, the Today’s Weather feature provides a 5-day weather forecast. You can get other forecasts just by entering a different ZIP Code, or by choosing the U.S. Weather option for temperatures throughout the U.S.

From the Main Menu screen, using the down arrow button on the remote, choose Video On Demand; within that sub menu choose the category you want to view. Some categories have additional sub menus to help you narrow down your desired topic. Once you have chosen the category, you’ll have a variety of programs to choose from, some free, some at a cost. If you choose a program that has a cost associated with it, you will go through a two-step process to purchase the program, having the option to cancel if you don’t want to purchase it. Once you select a VOD program to view, it will be placed in the "My Playlist" area found on the MAIN MENU for future viewing.

No, at this time, our programming is all standard definition and is formatted for 4 x 3 TV viewing. If you have a hi-definition TV, you can set your TV format to stretch in order to fill out the TV screen. It is also recommended that you connect the iTV-RSN IPTV set-top box using the "green, blue and red" Component connections for the best quality picture. These "green, blue and red" Component cables are not included but are available at any local electronics store.

At this time, this feature is not available. We hope to add this feature at a later date along with other enhanced features.

As written in the NeuLion Break Seal Agreement that was included with your iTV-RSN IPTV set-top box. Limited Warranty: (a) NeuLion warrants to User that the Equipment will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase by User. A copy of the Break Seal agreement is included with your iTV-RSN IPTV set-top box.

No. We are, however, looking to implement this feature into our system in the future.